Content Moderator

Miaplaza

20h • $17 - $24 • Remote

About The Position

Miaplaza’s vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum and online high school where all students can be successful. Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School.

As a Content Moderator, you'll join our high-volume team, reviewing over 500 student posts per hour during our typical season. This rate is much higher during peak seasons. You'll be a trusted guide for students as they develop valuable social skills, while ensuring our online community is both safe and supportive.

From nicknames and statuses to articles and videos, you'll decide what goes live and what goes back to the student for revisions. You thrive when asked to interpret the "gray area" understanding there is rarely a clear right or wrong answer when moderating student content.

Requirements

• At least one year of work experience in any industry
• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly
• Miaplaza's content moderation operates 7 days a week from 6:00 am to 10:00 pm ET (3:00 am to 7:00 pm PT). Candidates from any U.S. time zone are welcome to apply.
• Content Moderators work four 8-hour shifts during the week and are required to work one 4-hour shift every weekend.
• Moderators must have evening availability on weekdays for full-time employment, training, and meetings.
• Holidays will be worked on rotation.
• We are currently seeking candidates who are available to work: 2nd shift: 10:00 am to 6:00 pm ET (7:00 am to 3:00 pm PT) 3rd shift: 2:00 pm to 10:00 pm ET (11:00 am to 7:00 pm PT)
• Note: Work hours may change depending on team needs.

Nice To Haves

• Experience in a content moderation environment (bonus points, but not required!)

Responsibilities

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
• Identify nuanced posts by students that may not be directly addressed in content guidelines
• Decode and interpret hidden messages or meanings in student communication
• Provide prompt, kid-friendly, and encouraging responses to student inquiries
• Empower students with clear, age-appropriate explanations of moderation decisions
• Make swift, thoughtful decisions to uphold community standards
• Stay current on trends to connect meaningfully with students
• Collaborate to refine policies and enhance the community experience
• Commit to excellence through accurate documentation and continuous growth

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
• All employees are eligible for a 401(k) retirement plan with employer match.
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed