Guestlist Moderator - OMNIA Dayclub Las Vegas
About The Position
The Guestlist Moderator presents a positive first impression of the venue’s friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.) ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Welcoming guests to the venue in a warm & friendly manner Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.) Provide wait times & monitor the lines Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner Performs opening & closing duties Maintain a proper and professional appearance and attitude Maintain and promotes a friendly professional atmosphere for patrons and co-workers Attentive to all company related events and upcoming venues and changes Inform management of any complaints, comments, or incidents Familiarity with health & safety restrictions Helps fellow team members & other departments wherever necessary to maintain positive working relationships Remain alert for any suspicious persons or activities React professionally and rationally in emergency and pressure situations Identify intoxicated, disorderly, or insubordinate guests and reports them to Security Communicate professionally with all management from Host Hotel/Casino Constantly pays attention to surroundings and to customers Assist and/ or completes additional tasks as assigned
Requirements
- Tao Group Hospitality in-venue guestlist/ticket training.
- High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 21+ years of age
- Ability to provide top-notch customer service in a fast-paced environment
- Maintain an upbeat, outgoing, & positive attitude & work well under pressure
- Ability to read, write, and verbally communicate
- Must maintain strong organization skills & thoroughness with attention to detail
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand / walk for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Flexibility to work a variety of shifts.
- Ability to multitask.
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Responsibilities
- Welcoming guests to the venue in a warm & friendly manner
- Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.)
- Provide wait times & monitor the lines
- Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner
- Performs opening & closing duties
- Maintain a proper and professional appearance and attitude
- Maintain and promotes a friendly professional atmosphere for patrons and co-workers
- Attentive to all company related events and upcoming venues and changes
- Inform management of any complaints, comments, or incidents
- Familiarity with health & safety restrictions
- Helps fellow team members & other departments wherever necessary to maintain positive working relationships
- Remain alert for any suspicious persons or activities
- React professionally and rationally in emergency and pressure situations
- Identify intoxicated, disorderly, or insubordinate guests and reports them to Security
- Communicate professionally with all management from Host Hotel/Casino
- Constantly pays attention to surroundings and to customers
- Assist and/ or completes additional tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
