Content Moderator

TaskUs • New Braunfels, TX

1d • Onsite

About The Position

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Shape the Digital World: Become a Content Moderator at TaskUs! Are you passionate about creating safe and positive online spaces? Do you have a keen eye for detail and a strong sense of responsibility? If so, we want you to join our team as a Content Moderator for TaskUs! About TaskUs: TaskUs is a global leader in providing outsourced digital services and next-generation customer experiences to the world's most innovative technology companies. We partner with the fastest-growing brands in social media, e-commerce, gaming, and more, helping them represent, protect, and grow. With a "People First" culture and a global workforce of over 45,000, TaskUs is a place where you can thrive and make a real impact. Why Join Us? Be a Guardian of the Internet: Play a vital role in maintaining a safe, respectful, and engaging online environment for millions of users. Your work will directly impact the user experience and the reputation of a leading platform. Develop In-Demand Skills: Hone your analytical, decision-making, and communication skills in a fast-paced, dynamic environment. You'll gain experience with cutting-edge moderation tools and technologies. Support and Growth: TaskUs is committed to your well-being and professional development. We offer competitive salaries, comprehensive benefits, and a strong emphasis on internal mobility. You'll have access to wellness programs, coaching, and continuous learning opportunities. Join a People-First Culture: Be part of an inclusive and supportive team that values diversity and collaboration. At TaskUs, your contributions are recognized, and your growth is encouraged.

Requirements

• Resilience and composure: The ability to thrive under pressure and handle sensitive content with emotional intelligence.
• Strong decision-making: Sound judgment and the ability to apply guidelines fairly and accurately.
• A growth mindset: A desire for continuous learning and professional development.
• Results-oriented: A focus on achieving performance targets while maintaining high quality.
• Cultural sensitivity: An appreciation for diversity and the ability to assess content without bias.
• Adaptability and problem-solving: The ability to navigate complex situations and find creative solutions.
• Collaboration and communication: Excellent interpersonal skills and the ability to work effectively in a team.
• English proficiency: B2 level in reading, speaking, and listening.
• On-site availability: Ability to work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in content moderation, customer support, or related fields.
• Familiarity with social media platforms, content management systems, and AI moderation tools.

Responsibilities

• Review and moderate a variety of user-generated content, including posts, comments, images, and videos, ensuring compliance with company policies and legal regulations.
• Enforce policies with fairness and accuracy, identifying trends and reporting violations.
• Handle sensitive content with professionalism and empathy, following established escalation protocols.
• Collaborate with internal teams to address content-related issues and improve moderation processes.
• Utilize AI-powered tools and other technologies to streamline moderation efforts.
• Analyze and report on content trends, generating valuable insights and metrics.
• Support crisis management efforts, responding quickly to negative content and misinformation.

Benefits

• competitive industry salaries
• comprehensive benefits packages
• wellness programs
• coaching
• continuous learning opportunities
• wellness coaching
• resiliency training
• a comprehensive psychological health and safety program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees