Content Systems Analyst, Content Capabilities

GSK • Durham, NC

12h

About The Position

Design technical specifications required for content systems aligned to process improvements and drive efficiencies through partnership with Content Capabilities peers in a matrix environment. Analyze AI tools and proposed system updates and integrations to drive effectiveness of Content Capabilities team objectives. Participate in development, testing, and deployment of innovative capabilities to Content Lab and related tools.
The incumbent is expected to work with US LMR, Content Owners, SITO (including Content Capabilities), Global GSK & GSK Tech partners, and outside vendors.
The responsibilities of the Content Systems Analyst include, but are not limited to the following:

Requirements

• Bachelor’s Degree
• Strong knowledge of and experience with the US Promotional Review Process and Content Lab Platform
• Advanced Excel skills
• Experience with User Acceptance Testing

Nice To Haves

• Results-oriented and self-starter who can drive accountability within matrix team
• Demonstrated ability to solve complex problems and deliver significant process improvements
• Demonstrated effective written and verbal communication skills
• Flexible Thinking and ability to innovate

Responsibilities

• Provide training and support to Content Lab users.
• Develop and maintain user workflow guides and documentation to drive Promotional Review efficiency and effectiveness.
• Inform and guide Content Capabilities team members of the current Content Lab functionality and upcoming changes
• Identify and implement process improvements to enhance Promotional Review efficiency and effectiveness.
• Collaborate with stakeholders to gather requirements and develop solutions.
• Analyze requested enhancements and provide recommendations. Manage enhancements in JIRA (i.e., develop and approve user stories and acceptance criteria; document test results; provide final signoff) and lead user acceptance testing for new enhancements
• Analyze Content Lab data to identify Promotional Review trends and insights.
• Develop, run, analyze, and share Content Lab reports for use by SITO/marketing colleagues to optimize reporting capabilities.
• Work with IT and other departments to integrate the Content Lab with other systems and tools.
• Monitor data consistency and integrity across integrated systems.
• Align AI improvements with Content Lab functionality to enhance overall system integrity.
• Ensure that content management workflow and metadata practices comply with relevant policies and regulations and align to global Content Lab requirements.
• Manage projects related to Content Lab upgrades, migrations, or implementations.
• Coordinate with vendors, developers, and other stakeholders, as needed. Lead Content Lab Core Team Meeting with US Core Team to deliver Veeva changes and updates across the Promotional Review community.
• Work closely with Content Delivery Managers/Specialists, Content Quality Specialists, LMR, Content Owners, and other stakeholders to understand their needs and insights and provide solutions.
• Facilitate communication between technical and non-technical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level