Discord Moderator

Comfrt

12d•$15 - $18•Remote

About The Position

We’re looking for an experienced Discord Moderator & Bot Administrator to help manage, grow, and protect our Discord community. This role goes beyond standard moderation — we need someone who can set up, manage, and troubleshoot Discord bots, maintain server functionality, and actively engage with our community in a friendly, professional, and brand-aligned manner. This role will regularly interact with Comfrt Ambassadors, assist with support tickets, and serve as a front-facing presence for the brand inside Discord.

Requirements

Proven experience moderating Discord servers
Hands-on experience setting up and managing Discord bots
Strong understanding of Discord permissions, roles, and server architecture
Ability to troubleshoot issues independently and efficiently
Experience working with ticket systems inside Discord
Customer service experience with a strong focus on professionalism and empathy
Friendly, patient, and clear communication style

Nice To Haves

Experience with custom bots or basic scripting (JavaScript, Python, or similar)
Familiarity with APIs, webhooks, or third-party integrations
Experience working with ambassador, creator, or brand-led communities
Experience documenting SOPs or moderation guidelines

Responsibilities

Community Moderation & Engagement
Monitor Discord channels to enforce server rules and maintain a welcoming, positive environment
Maintain a friendly, approachable demeanor when interacting in chats
Actively engage with community members and Comfrt Ambassadors
Answer questions, guide conversations, and de-escalate conflicts professionally
Take action on spam, scams, harassment, or policy violations
Ambassador & Ticket Support
Work directly with Comfrt Ambassadors in Discord channels
Manage, respond to, and resolve open tickets using Discord ticketing systems
Escalate issues when necessary and ensure timely follow-ups
Provide clear, helpful, and customer-focused responses
Bot Setup & Management
Set up, configure, and manage Discord bots (moderation, ticketing, roles, logging, automation)
Customize bot commands, permissions, and workflows
Maintain and update bots as server needs evolve
Technical Troubleshooting
Troubleshoot bot failures, permission issues, and server configuration problems
Resolve role hierarchy, channel access, and automation issues
Respond quickly to technical issues to minimize downtime
Server Optimization
Help organize server structure, roles, and channels
Recommend improvements to enhance moderation efficiency and user experience
Assist with documentation for moderation workflows and bot configurations

Benefits

Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
Work in a supportive, creative environment where your ideas and growth are valued.
Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

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