Content Marketing Manager

Assembled • San Francisco, CA

22d • Hybrid

About The Position

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
We're looking for a Content Marketing Manager to shape how Assembled shows up across social, video, and SEO — with the creative freedom to test, iterate, and scale what works. As our second content hire, you'll help build the playbook, not just follow it.
You'll figure out what content actually moves the needle, then make it happen — whether that's a video series, a social thread, or refreshing SEO content that's underperforming. You'll use AI to increase your output, but bring the editorial eye that separates signal from noise.

Requirements

• You bring strong editorial judgment and taste, especially when working with AI-assisted drafts and early-stage ideas.
• You're comfortable operating across social, video, and SEO without a fixed playbook, and enjoy the process of testing and learning.
• You think in terms of leverage and distribution, not just content creation.
• You're collaborative by default and comfortable working cross-functionally with marketing and sales partners.
• You're excited by roles with real ownership and room to grow your scope as the company scales.
• You have 2–4 years of experience in content, social, or related marketing roles.

Nice To Haves

• You've worked in a 0→1 environment and like building from scratch.
• You've managed a content calendar solo and kept things moving without a team.
• You geek out on performance data and aren't afraid to kill your darlings.
• You've worked embedded with a sales or demand gen team and understand how content feeds pipeline.
• You're comfortable being your own video producer — no need for a full production crew to ship something that works.
• You've seen SEO content go stale and know how to bring it back to life.

Responsibilities

• Own day-to-day execution of Assembled's social presence across LinkedIn, Twitter, and YouTube, supporting engagement and downstream pipeline contribution.
• Experiment with short-form video (talking heads, screen recordings, customer stories) and double down on what drives conversions.
• Increase the leverage of existing content by adapting it across social, SEO, and demand-supporting channels.
• Audit and refresh SEO content to strengthen clarity, differentiation, and performance.
• Surface buying signals from social and partner with Sales to route qualified opportunities.
• Build AI-assisted workflows that let you ship more without sacrificing editorial quality.

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits for professional development, wellness, Assembled customers, and commuting
• Paid parental leave
• Remote and hybrid work options, with catered lunches and snacks in our SF & NY offices
• 401(k) plan enrollment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed