Content Management Intern (Remote)

American Specialty Health Incorporated

5d • $18 - $18 • Remote

About The Position

American Specialty Health Incorporated (ASH) is seeking a Content Management Intern to join our Consumer Health Information department.

The primary function of this position is to support the Consumer Health Information (CHI) team in any aspects of content publishing and content management that is needed, including Proof of Concept work utilizing AI technology to create efficiencies in auditing and clinical review, and expanding persona driven content solutions.

Requirements

• Bachelor’s Degree or equivalent experience required. If equivalent experience, high school diploma required.
• Experience working in a cohesive team environment required.
• Excellent written communication skills with demonstrated accuracy in grammar, spelling, and sentence construction.
• Ability to work independently with attention to detail resulting in a demonstrated low error rate.

Nice To Haves

• Experience working with AI systems preferred.
• Experience with project management roles and techniques preferred.
• Experience providing project/program tracking support and/or working with or support of clinical staff preferred.

Responsibilities

• Works collaboratively with CHI team to load, link, and publish digital resources including metadata as needed.
• Supports CHI web content management system maintenance, data input, and reporting as needed.
• Implements procedures to support department programs, tasks, and functions; including research, content management system uploading and accuracy assessments.
• Helps to implement Proof of Concept (POC) solutions for using AI to create efficiencies and reduce the workload of the team, especially the SME team. Projects include AR content and policy matching, expansion of content to match available personas, and nutrient analysis.
• Produces POC summaries to present as required to the CHI team and/or other stakeholders in the organization including CHSO.
• Collaborates with other departments to facilitate or create effective tracking and/or workflow solutions for programs, tasks, and functions.
• Supports the coordination of internal and external deliverables as it relates to new health content, annual review content, customized client content, and other health improvement program materials.
• Communicates on an on-going basis with CHI members, clinical staff, and other departments, where necessary; to ensure all parties are kept up to date on the status of current or upcoming deliverables.
• Supports and maintains follow up of all tracking documents to ensure timely and accurate completion of tasks and function.
• Provides timely reports and updates on programs, tasks, and functions as needed.
• Troubleshoots and analyzes problems or potential problems affecting programs/tasks/functions, and recommends effective, practical solutions to Manager.
• Maintains security and confidentiality of all documents, including password protected electronic files.
• Supports corporate policy, quality improvement, and accreditation initiatives.
• Attends all meetings as requested.
• Performs other duties as assigned.
• Complies with all policies and standards.

What This Job Offers

• Career Level: Intern