Content Management Analyst - Public Health

Mecklenburg County • Charlotte, NC

2d • Onsite

About The Position

This position, as part of the Health Communications Program, will create, evaluate, and refine internal and external messaging for all divisions, programs, teams, and initiatives within Mecklenburg County Public Health. The role involves working independently to manage projects, analyze processes and procedures, recommend adjustments, and respond to requests from internal clients. The ideal candidate will have strong oral and written communication skills and proficiency in digital content management, including experience with web-based collaborative platforms, communications software, design software, and content management platforms.

Requirements

• Minimum of two years of experience in a related field.
• Bachelor’s degree in Business Administration, Public Administration, Data Analytics, or a related field.
• Combination of relevant education and relevant experience accepted.
• May require a valid North Carolina or South Carolina Driver’s License
• May require County Driving Privileges
• Knowledge of Public health concepts and frameworks
• Knowledge of Principles and procedures for digital content management
• Knowledge of Structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of Principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and customer satisfaction evaluation
• Knowledge of Business and management principles involved in strategic planning, project management, and coordination of people and resources
• Knowledge of Local government operations
• Skills: Planning, preparing, designing, and editing health communications materials
• Above-average writing, editing, and proofreading of English-language writing
• Strong attention to detail, quality, and accuracy
• Data management and data visualization
• Effectively conveying information to others through speech, writing, or visualization
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Coordinating deadlines and prioritizing competing demands
• Monitoring schedules, status, and compliance
• Organizational and time management
• Operating a computer and relevant software applications
• Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided; preparing clear reports, recommendations, presentations, and written materials.
• Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently; managing multiple projects and deadlines; exercising sound judgment, discretion, initiative, and professionalism
• Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals; establishing and maintaining effective working relationships with colleagues, vendors, agencies, and the public.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it; interpreting departmental policies and procedures
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Computer Skills: Advanced proficiency in Microsoft Office Suite.
• Advanced proficiency in SharePoint or similar web-based collaborative platform
• Advanced proficiency in ContactMonkey or similar communications software
• Proficiency in Canva, Adobe InDesign, or similar design software
• Proficiency with Adobe Acrobat
• Familiarity with Drupal or similar content management platform

Responsibilities

• Conducts research and analysis and advises management of results
• Recommends necessary adjustments to department procedures
• Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives
• Responds to requests from State, County, local municipality government, external partners or community stakeholders as well as from intra-departmental clients
• Manages various projects aligned with Strategic Business Plan goals
• Gathers and organizes information about the problem to be solved or the procedure to be improved
• Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed
• Analyzes financial and other data; including, but not limited to, user analytics
• Develops solutions or alternative practices
• Recommends new systems, procedures, or organizational changes
• Makes recommendations to management through presentations or written reports
• Confers with managers to ensure that the changes are successfully implemented and creating positive results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level