Content Development & Delivery Partner

Citizens Financial Group, Inc. • Westwood, MA

57d • Hybrid

About The Position

We're looking for a highly organized, strategically grounded, and collaborative Content Development & Delivery Partner to join our Enterprise Social and Content Strategy team. This role is critical in bringing content strategies to life-overseeing execution from initial creative review through final delivery across all channels. The role is ideal for a go-getter who thrives in a dynamic environment, can juggle multiple priorities, and is passionate about delivering high-quality, on-brand creative under tight deadlines.

Requirements

• 5-7 years of experience at a fast-paced corporate environment.
• Proven experience in content operations, digital/social marketing, or project management.
• Exceptional attention to detail and ability to manage multiple projects simultaneously.
• Strong strategic thinking and ability to translate strategy into actionable execution.
• Excellent interpersonal and communication skills; comfortable working cross-functionally.
• Familiarity with SEO best practices, web publishing workflows, and content performance metrics.
• Clear understanding of social media platforms, best practices and distribution.
• Ability to work independently and collaboratively in a deadline-driven environment.
• Design experience and familiarity with Canva and Adobe Creative Suite is a bonus.
• Experience using AI tools to enhance content development and delivery.

Nice To Haves

• Background in financial services or regulated industries is a bonus but not required.
• Agency experience or background.

Responsibilities

• Own the end-to-end execution of content projects after initial creative review.
• Oversees production schedule and timelines to keep us on task.
• Partner with Content Strategists to understand project objectives, strategy, and creative briefs.
• Manage stakeholder reviews and feedback, including Legal, Risk, and Compliance.
• Collaborate with Web Strategy and Publishing teams to ensure timely development and launch on dotcom.
• Oversee the creation of supporting social and content assets aligned with campaign goals.
• Tracks performance as pulled by content strategist to help inform future creative.
• Ensure brand consistency throughout creative development process.
• Partner with SEO teams to ensure content is optimized for discoverability and performance.
• Generate tracking links and reporting frameworks to measure content effectiveness.
• Leverage AI tools to streamline workflows, enhance productivity, and improve content quality.
• Serve as a key liaison between content strategy, key stakeholders, creative partner, and web teams.
• Facilitate clear communication and alignment across multiple stakeholders and departments.
• Build and maintain strong relationships with internal partners, serving as a trusted and proactive creative resource.
• Manage multiple projects simultaneously, ensuring high-quality, on-time delivery in a fast-paced environment.
• Responsible for quality assurance and testing processes to ensure content is accurate and polished before publication.
• Additional requests as assigned by manager.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees