Content Coordinator

Kids Help Phone • Toronto, ON

9h • CA$50,000 - CA$55,000 • Hybrid

About The Position

The Content Coordinator plays a key role in supporting the planning and execution of multichannel content initiatives at Kids Help Phone for all audiences. This role ensures that content is delivered accurately, on time, and in alignment with organizational priorities, brand standards, and audience needs. Working closely with internal teams and external partners, the Content Coordinator helps bring content plans to life by coordinating workflows, supporting collaboration, and maintaining consistency across formats and channels. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Requirements

• Post-secondary education in a relevant discipline or equivalent work experience
• Two years of relevant work experience
• Experience using content management systems (CMS)
• Demonstrated ability to multi-task, prioritize multiple demands and details, while delivering high-quality work within a fast-paced environment
• Resourceful and solution-oriented
• Demonstrated ability to take initiative, work independently, and follow established processes
• Detail-oriented
• Strong verbal and written communication skills
• Solid understanding of content publishing processes
• Curious about the evolving digital landscape and a desire to take on new skills and grow professionally

Nice To Haves

• Experience working with / for a youth audience is an asset
• Experience writing copy is an asset
• HTML / CSS knowledge is an asset
• French is an asset

Responsibilities

• Supports the organization by coordinating multichannel content initiatives for all audiences
• Collaborates internally and externally to develop content in line with KHP’s brand and content strategy
• Executes on (and may initiate and/or build on) content briefs and plans to deliver on objectives, ensure all content is consistent and delivered on time
• Liaise with stakeholders to include their voice in content, coordinate subject matter experts, and coordinate editorial reviews, as required
• Contributes to continuous improvement by supporting development, maintenance and optimization of content and discoverability processes
• Communicates with internal audiences about content initiatives, including preparing internal communications plans
• Coordinates French translations of English content
• Keeps files organized, including copy decks, content briefs, assets, etc.
• Supports with invoice coding and tracking
• Publishes multimedia content to digital properties (including websites and streaming platforms), including performing QA, selecting images, and applying KHP brand guidelines
• Provides training on content management systems (such as WordPress) and measurement tools to other team members
• Conducts and coordinates and/or executes remediation of content audits as needed to execute various updates (e.g. program information changes, language updates, publishing notices, etc.)
• Supports with feedback loops and analysis of key metrics to continually measure, monitor, recalibrate, and report on content performance using tools such as Google Analytics
• Provides recommendations for content improvement.
• Supports the team by monitoring rankings, traffic, and engagement trends
• Supports the ongoing tracking and analysis of departmental output and outcomes (e.g. Share of Voice, Board reports, Year in Review, Funder reports, etc.)

Benefits

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree