Content Analyst - US Only

TELESOFT DBA CALERO•Rochester, NY

21h•Onsite

About The Position

Calero, the leading technology expense management solution for complex enterprises, is looking for a detail-oriented Content Analyst in the US. You will monitor and address missing invoices, working with vendors to ensure all invoices are addressed in preparation for go-live. You will also be responsible for resolving issues and escalations regarding media type, media delivery, and missing media.

Requirements

Excellent customer service skills
Attention to detail
Agility to fast paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines
Proficiency with Microsoft Outlook
Intermediate Excel skills required
Excellent verbal, written, and non-verbal communication skills
High emotional intelligence and critical/forward thinking
Action oriented, results driven, and ensures accountability
Customer Focused
Quality decision making
Analytical skills
Organizational skills and planning/priority setting
Excellent ability to work collaboratively and confidentially with all levels in the organization

Nice To Haves

Experience in expense management
Experience in payroll
Experience in bookkeeping
Experience in accounting
Experience in mobility

Responsibilities

Monitor and address missing invoices, working with vendors to ensure all invoices are addressed in preparation for go-live.
Resolve issues and escalations regarding media type, media delivery, and missing media.
Load invoices per client requirements.
Work with invoice acquisition tool to move invoice feeds from test to production.
Manage and triage client and vendor communications during the onboarding process.
Set up client communication.
Establish electronic data feeds.
Help build the customers Mobile inventory.
Help build the customers inventory of Voice and Data circuits.