Contact Strategy Analyst

loanDepot • Scottsdale, AZ

3d

About The Position

The Contact Strategy Analyst supports oversight of the systems, processes, and analytics that enable revenue growth and operational efficiency within loanDepot’s Consumer Direct lending channel. The role works with Sales, Marketing, Finance, and Operations to optimize the revenue cycle, improve pipeline visibility, and support business performance. It also supports forecasting, reporting, and adoption of AI/ML tools and processes that help loan officers and sales leaders meet revenue targets.

Requirements

• At least two years of experience in Revenue Operations, Sales Operations, or Business Operations.
• Excellent analytical skills and expertise in Excel, SQL, or BI tools.
• Exceptional verbal, written, and interpersonal communication skills.

Nice To Haves

• Bachelor’s degree in Business Administration, Business Analytics, Data Analytics, or a related field is preferred.
• Experience in mortgage lending, financial services, or banking is preferred.
• Knowledge of mortgage lending products, pipeline management, and loan officer performance metrics is a plus.

Responsibilities

• Analyze large, complex datasets to identify actionable insights that drive revenue growth, improve contact strategies, optimize lead distribution, and enhance unit economics.
• Develop and maintain predictive models, AI/ML-driven analytics, and reporting solutions for business decisions, forecasting, pricing strategies, and lead performance measurement.
• Conduct pricing and competitive market analyses and recommend adjustments to improve conversion rates, profitability, and market positioning.
• Partner with Sales, Marketing, Finance, and Operations to understand business needs and deliver data-driven solutions that improve production and efficiency.
• Establish, standardize, and document revenue operations processes, workflows, and governance practices.
• Support lead management, marketing attribution, sales enablement, and customer acquisition initiatives through advanced analytics and performance reporting.
• Collaborate with Finance to validate revenue forecasts, commission plans, business cases, and key performance metrics.
• Analyze revenue funnels, lead economics, customer acquisition costs, and sales performance trends using mortgage industry knowledge.
• Stay informed about trends, technologies, and best practices in revenue operations, analytics, AI/ML, and the mortgage industry.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture.
• Internal growth and professional development opportunities, including tuition reimbursement.
• Medical, dental, and vision benefits.
• Wellness program supporting mental and physical health.
• Generous paid time off for exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed