Contact Station Assistant

Maricopa County • Waddell, AZ

5d • Hybrid

About The Position

Do you love being surrounded by beautiful scenery and fresh air? Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. In this role, you'll explain the park's attractions with confidence and feel good knowing you enhanced the client experience! Please note that this position will require working various shifts, including early mornings, nights, weekends, and holidays. Some of the locations are in remote areas of the park.

Requirements

• Six months of customer service/public contact experience
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
• May require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park, of distances greater than 1 mile
• Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees.
• Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

Nice To Haves

• One or more years of customer service/public contact experience
• Cash handling experience using a computerized point of sale system
• Customer service experience in a high-volume, fast-paced environment with the ability to multitask
• Proficiency in Microsoft Office Excel, Word, and Outlook

Responsibilities

• Accurately collect day-use, camping, and other applicable fees using cash registers or point-of-sale systems.
• Sell daily, seasonal, and annual passes, ensuring proper documentation and record-keeping.
• Welcome and assist park visitors by answering questions, offering guidance, and delivering information about park amenities, recreational opportunities, trails, and natural features.
• Monitor two-way radios and telephone systems for routine and emergency communications.
• Promptly report and document any emergency situations to the appropriate staff or law enforcement personnel.
• Conduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations.
• Provide education and issue warnings when necessary.
• Explain park rules, natural resources, cultural history, and environmental policies to visitors to promote awareness, safety, and conservation.
• Balance the cash drawer at the beginning and end of shifts.
• Perform daily reconciliation of receipts, process credit/debit transactions, and prepare deposits in accordance with park financial procedures.
• Assist with maintaining cleanliness and organization, and performing light maintenance, in park offices, kiosks, and visitor service areas to ensure a welcoming and safe environment.

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED