Contact Station Assistant

Maricopa County•Goodyear, AZ

8d•Onsite

About The Position

Do you love being surrounded by beautiful scenery and fresh air? Then, Maricopa County Parks and Recreation is the place for you! Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. As the part-time Contact Station Assistant, you will knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience! This part-time position will often provide coverage on Friday, Saturday, and Sunday for our E strella Mountain Regional Park.

Requirements

Six months of customer service/public contact experience
High school diploma or GED
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
Will require working various shifts and locations, including early mornings, nights, weekends, and holidays.
Some of the locations are in remote areas of the park
Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees
Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

Nice To Haves

One or more years of customer service/public contact experience in a high-volume, fast-paced environment with the ability to multitask.
Cash handling experience using a computerized point of sale system
Proficiency in Microsoft Office Excel, Word, and Outlook

Responsibilities

Welcome and assist park visitors by answering questions, offering guidance, and delivering information about park amenities, recreational opportunities, trails, and natural features
Accurately collect day-use, camping, and other applicable fees using cash registers or point-of-sale systems. Selling daily, seasonal, and annual passes, ensuring proper documentation and record-keeping
Balance the cash drawer at the beginning and end of shifts. Perform daily reconciliation of receipts, process credit/debit transactions, and prepare deposits in accordance with park financial procedures
Help visitors reserve camping sites in person and over the phone. Check in campers as they arrive in the park and provide all applicable camping information
Explain Park rules, natural resources, cultural history, and environmental policies to visitors to promote awareness, safety, and conservation.
Conduct routine patrols of park facilities, including campgrounds and day-use areas, to educate visitors about park rules and regulations
Conduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessary
Monitor two-way radios and telephone systems for routine and emergency communications. Promptly report and document any emergency situations to the appropriate staff or law enforcement personnel
Assist with the cleanliness, organization, and light maintenance of park offices, kiosks, and visitor service areas to ensure a welcoming and safe environment
Other job duties as assigned