Contact Representative

Military Treatment Facilities under DHA•Fort Huachuca, AZ

3d•Onsite

About The Position

This position is located within Raymond W Bliss Army Health Center, Fort Huachuca, AZ. Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes. This is a Direct Hire Solicitation. Duties: Maintain tracking systems for problem resolution and conduct in-service training to improve clinic staff awareness of patient perceptions. Direct the Customer Service Program to educate patients and staff on healthcare options, rights, and responsibilities. Ensure all guidance materials related to CHAMPUS (Civilian Health and Medical Program of the Uniformed Services) and TRICARE are current and accessible. Develop and implement communication strategies including news releases, bulletins, meetings, and seminars to keep the population informed. Manage beneficiary claims and billing issues by tracking and resolving investigations within regulatory timeframes, acting as a liaison with Fiscal Intermediaries.

Requirements

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
A Personnel Security Investigation is required.
Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
Immunization screening is required.
Hepatitis B immunization is required for all positions with direct patient contact.
Applicants may be required to show proof of other immunizations depending on the type of position.
Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.
This position may require rotating shifts (i.e. work schedule that requires employees to continuously rotate from one shift to another at predetermined intervals).
US Citizens
One year of specialized experience which includes patients, conducting investigations to identify opportunities for process improvement or staff training needs, and presenting oral or written materials to educate patients.
Must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.S. Citizenship.
This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest.
Direct Deposit of Pay is required.
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

Salary negotiation may be available for those candidates who are new to Federal service.
Non-Federal work experience may be creditable for leave purposes.

Responsibilities

Maintain tracking systems for problem resolution and conduct in-service training to improve clinic staff awareness of patient perceptions.
Direct the Customer Service Program to educate patients and staff on healthcare options, rights, and responsibilities.
Ensure all guidance materials related to CHAMPUS (Civilian Health and Medical Program of the Uniformed Services) and TRICARE are current and accessible.
Develop and implement communication strategies including news releases, bulletins, meetings, and seminars to keep the population informed.
Manage beneficiary claims and billing issues by tracking and resolving investigations within regulatory timeframes, acting as a liaison with Fiscal Intermediaries.