Contact Lens Coordinator (20568)

EyeHealth Northwest•Milwaukie, OR

2d•Onsite

About The Position

The Contact Lens Coordinator is responsible for processing contact lens orders and scheduling follow up appointments. Located in EyeHealth Northwest’s centralized scheduling and triage center in Milwaukie, Oregon, the Contact Lens Coordinator is a key communication bridge between our patients and providers, ensuring that contact lenses are ordered, billed, and shipped to patients quickly and accurately. The Contact Lens Coordinator is also expected to schedule follow-up appointments, answer questions, verify insurance benefits, process payments, and resolve patient concerns, escalating to managers and providers as necessary.

Requirements

High school diploma or equivalent.
Minimum of one year experience preferred.
An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
Outstanding phone etiquette and written communication skills.
Must be highly organized, self-motivated, and able to multi-task with a high degree of accuracy.
Strong interpersonal skills with a genuine desire to help people.
Ability to work cooperatively and interact in a professional and respectful manner with physicians, staff, vendors and patients at all times.
Ability to address patient or customer complaints and resolve problems.
Skill in assisting all patients and customers with dignity and respect.
High degree of trustworthiness and ability to maintain strict confidentiality.
Basic math skills required, with previous experience processing payments preferred.
Basic computer skills required, with experience in healthcare management systems or patient portals preferred.
Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.

Nice To Haves

Knowledge and understanding of opticianry terminology preferred.

Responsibilities

Assist patients with placing contact lens orders and answer any questions with tact and courtesy.
Verify prescription details with the appropriate providers to ensure accuracy of orders.
Bill and process payments for contact lens orders and ensure timely delivery to patients through proactive communication and follow-through.
Assist patients with forms and ensure all patient information is accurate and updated in our records, including personal information, insurance coverage, medical data, etc.
Verify insurance benefits and answer patient questions regarding fees, copayments, and insurance coverage, escalating questions as appropriate.
Schedule follow up contact lens appointments as needed.
Perform cashier duties by following established procedures for processing and recording payments. Accurately total visit charges, review charge slips for correct information, take payments, and balance and verify cash journal daily.
Demonstrate team values through cooperation and consideration of coworkers, foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs, and interact with tact, courtesy, and diplomacy.
Effectively communicate with patients, coworkers and doctors by sharing information appropriately and completing the communication circle with follow-up as needed.
Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.
Adhere to all safety standards as established by company policy and OSHA requirements.
Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.
May respond to or escalate other patient portal messages as needed to ensure great patient service.
Assist with triage and scheduling calls as needed.
Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.