Customer Contact Center Coordinator II

Renishaw

6d • Onsite

About The Position

Premium Services Customer Contact Center Coordinator II (Onsite) About the business: For more than 34 years, VitalChek has provided an affordable, easy, and reliable way to obtain official government-issued vital records such as birth certificates. VitalChek is an official provider of online services for hundreds of government agencies nationwide, safely delivering millions of important documents every year. About our team: We work closely with our providers, government agencies, to provide world-class customer service and reduce processing times for our customers. About the job: Work on-site at Alaska Vital Records researching, processing, fulfilling, and shipping vital records orders.

Requirements

• Strong verbal, written, communication skills.
• Adaptability to process changes
• Ability to multi-task and manage time effectively.
• Proficient in web and PC based applications.
• Ability work independently with minimal supervision.

Responsibilities

• Fulfilling VitalChek premium service orders within 2 business days
• Fulfilling all other VitalChek orders
• Researching discrepancies
• Contacting customers, answering phones/emails
• Following all compliance and privacy rules
• Reporting issues with processes/systems
• Communicating with on-site management
• Attending and completing all scheduled meetings and trainings
• Managing workload to remain within stated processing time.
• Ordering supplies

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees