Customer Contact Center Representative

RELX • Alpharetta, GA

12d

About The Position

Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision

Requirements

• 3+ years in regulatory and or/ compliance operations
• Professionalism
• Regulatory and/or Compliance experience
• Communication and Analytical Skills
• Ability to handle complex escalations, conduct research and articulate finding clearly
• Ability to manage high-volume, high-priority caseloads with accuracy

Responsibilities

• Consistently adhere to Service levels, Production, Quality and Compliance SLAs
• Identify instances of fraud and investigate fraudulent activities
• Responsible for putting together documentation
• Handle all high-level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies
• Demonstrate ownership from assigned work from internal/external partners, report on current trends and communicate with various stakeholders at different levels throughout the organization

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees