Senior Representative, Customer Contact Center
About The Position
Your responsibilities will include High School Diploma or GED 2+ years of customer contact center experience (virtual or in-person) Bachelor's Degree 1+ years Project/planning/scheduling, supply chain: logistics/order management Knowledge of enterprise supply chain management systems (SAP - ECC/CRM), MS Access/database interface and information flow, Google Extension Experience in the Multifamily Builder Business Segment Understanding of Continuous Improvement methodologies Strategic Thinking - understands the big picture and creates effective strategies Advanced communication skills with the ability to communicate effectively to all levels of the organization and across various internal and external partners Sound cross-functional knowledge of the business Self-starter Thought leader - brings thought leadership to discussions to create positive outcomes Process development and execution Analytical - Identify opportunities for improvement Demonstrated personal accountability for results
Requirements
- High School Diploma or GED
- 2+ years of customer contact center experience (virtual or in-person)
- Bachelor's Degree
- 1+ years Project/planning/scheduling, supply chain: logistics/order management
- Knowledge of enterprise supply chain management systems (SAP - ECC/CRM), MS Access/database interface and information flow, Google Extension
- Experience in the Multifamily Builder Business Segment
- Understanding of Continuous Improvement methodologies
- Strategic Thinking - understands the big picture and creates effective strategies
- Advanced communication skills with the ability to communicate effectively to all levels of the organization and across various internal and external partners
- Sound cross-functional knowledge of the business
- Self-starter
- Thought leader - brings thought leadership to discussions to create positive outcomes
- Process development and execution
- Analytical - Identify opportunities for improvement
- Demonstrated personal accountability for results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
