Temporary Full-Time Contact Centre Loyalty Associate

BCAA • Burnaby, BC

3d • Remote

About The Position

This is a Temporary Full-Time Contact Centre Loyalty Associate role. The position is anticipated to end January 31, 2027, and is a fully remote opportunity. As a Contact Centre Loyalty Associate, you are a Sales Professional who supports our Member Experience and Sales Network to meet corporate revenue targets through proactively connecting with our existing Members. Your energy, enthusiasm and passion for our products will ignite unparalleled loyalty from Members.

Requirements

• Completion of Grade 12
• 2 current and consecutive years of general insurance experience
• Level 1 insurance license, and willing to obtain Level 2 insurance license within 18 months of employment in this position
• Bachelor’s degree or diploma in a related discipline from a recognized program or an equivalent combination of education, training and experience.
• Proven track record of delivering or exceeding sales targets.
• Experience with solution based selling.
• Proven planning and time management skills.
• Dedicated space in your home to work independently.
• Work well under pressure, embrace change and thrive in a fast-paced environment.
• Problem solver who loves a challenge, demonstrating strong analytical skills and good judgment.
• Good communicator and recognize the importance of listening well and keeping other team members informed about your work.
• Highly organized with strong attention to detail and exceptional follow-up skills.
• Can negotiate skillfully in challenging situations.

Nice To Haves

• Experience working in a contact centre environment
• Completion of CAIB 1
• Knowledge of BCAA’s systems such as NEAT, Diamond, Varicent and Cisco
• Limited history of Errors & Omissions.
• Be in good standing with the Insurance Council of BC.

Responsibilities

• Connecting and initiating outbound calls with our existing Members who have expressed interest in our products.
• Through telephone and/or web-based consultative sales, acquires new Membership sales; where required, sells additional BCAA products and services.
• Understand and identify our Members’ needs and create a personalized experience and valued solution.
• Make recommendations for improving quality and effectiveness of Marketing campaigns.
• Creating and maintaining reports on number of outbound calls made, outcome, and prescribed metrics.
• Interacting with other functional groups to ensure Member Satisfaction and collaborate with supplier Underwriters
• Review product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions
• Update Member information and insurance policy details in applicable systems such as processing insurance endorsements and updating coverages
• Issue new and renewal membership transactions such as memberships, Trip Tiks (auto travel planning), passport photos, international driving permits, Member maps, tour books and camp guides

Benefits

• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree