Contact Center Transformation Architect - CCaaS Strategy
About The Position
We are seeking an experienced Contact Center Transformation Architect to support a large-scale contact center modernization initiative involving migration from legacy platforms to a cloud-based CCaaS ecosystem centered around Google and Five9 technologies. This role will serve as a trusted advisor to business and technology stakeholders, helping define and validate transformation roadmaps, assess architectural decisions, identify risks and dependencies, and ensure the transformation strategy aligns with long-term business objectives. The ideal candidate will bring expertise across contact center operations, CCaaS architecture, data and AI enablement, and transformation planning.
Requirements
- Experience in contact center operations.
- Expertise in CCaaS architecture.
- Knowledge of data and AI enablement.
- Experience in transformation planning.
- Experience with Google and Five9 technologies.
Responsibilities
- Support a large-scale contact center modernization initiative.
- Migrate from legacy platforms to a cloud-based CCaaS ecosystem centered around Google and Five9 technologies.
- Serve as a trusted advisor to business and technology stakeholders.
- Define and validate transformation roadmaps.
- Assess architectural decisions.
- Identify risks and dependencies.
- Ensure the transformation strategy aligns with long-term business objectives.
Benefits
- Annual Bonus
- US Careers and Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
