Contact Center Support Expert

Insite Managed Solutions•Cape Coral, FL

8d•Onsite

About The Position

The Contact Center Support Expert provides telephone customer service and troubleshooting for Delta Faucet Company products, including faucets and fixtures. The role supports consumers, plumbers, and dealers with varying levels of product knowledge and handles multiple types of voice-support calls. The expert is expected to deliver a “Best in Class” customer experience by responding promptly, intelligently, and courteously, using critical thinking to identify customer challenges and offer appropriate solutions. The role is full-time and 100% in-office at 1336 SE 47th Street, Cape Coral, Florida. Training is scheduled to start Monday, November 30th. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

Must be at least 18 years old.
Must be available to work Monday through Saturday, 9 a.m. to 6 p.m.
Must be available to work Saturdays and holidays.
Must work in the office 100% of the time.
Ability to work in a stationary cubicle environment and sit for extended periods.
Superior customer service, patience, and communication skills.
Comfort with technology and ability to navigate multiple systems and screens.
Proficient typing skills.
Must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

Interest or experience in DIY home repair.

Responsibilities

Provide telephone customer service and troubleshooting support for Delta Faucet Company products.
Handle various types of customer interactions through voice support.
Identify customers’ challenges and provide appropriate solutions.
Respond to customers promptly, intelligently, and with proper etiquette.
Support consumers, plumbers, and dealers with differing levels of faucet and fixture knowledge.