Contact Center Support Expert

Insite Managed Solutions•Indianapolis, IN

1d•Onsite

About The Position

This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types via voice support. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.

Requirements

Must be 18 years or older
Availability to work Monday - Saturday 9 am - 6 pm
Ability to work in-office 100% of the time
Availability to work Saturdays and holidays
Ability to quickly identify a customer’s challenge and provide an appropriate solution
Ability to work in a stationary cubicle environment that requires sitting for long periods
Superior customer service, patience, and communication skills
Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
Proficient typing skills
Authorized to work for ANY employer in the U.S.

Nice To Haves

Interest or experience in DIY home repair

Responsibilities

Provide customer service and troubleshooting support for Delta Faucet Company products via telephone.
Utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers.
Support various call types via voice support.
Handle customer interactions by delivering a “Best in Class” approach.
Respond quickly on the telephone with intelligence and etiquette.