Contact Center Supervisor
About The Position
You’ve been supervising and coaching people for a few years now, and you love what you do but you’re tired of working for a company that doesn’t listen to you. You’ve got a talent for guiding and inspiring people. You’d be perfect for our Contact Center Supervisor position! Your Role: As Contact Center Supervisor, you’ll: Review the performance of the employees that report to you. This includes setting goals, having conversations about their performance, providing positive reinforcement, and quickly addressing any issues. Review company processes to improve them. We aren’t one of those companies that are resistant to change! If something could be done differently to make things easier and better for customers or employees, we wanna know! Build your team up! You’ll be on the lookout for talents and skills in the employees that report to you. It’s your job to build them up and help them best use their skills! Communicate with other departments for support. Throughout the day, you’ll talk with other teams to make sure all employees have the support they need. Help the team develop through changes. Whenever there’s a change to processes, you’ll make sure your team understands them. You’ll keep track of results and pass along any important information to management to keep us all moving in the right direction!
Requirements
- At least three (3) years of supervisory/management experience
- Proven leadership success - A demonstrated ability to lead by example, while developing & motivating a team to achieve goals
- Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
- Advanced proficiency with Microsoft Office including Word, Excel, Outlook, & PowerPoint
- Ability to write reports, business and interoffice correspondence professionally
- Demonstrated organizational and time management skills
- Outstanding customer orientation (friendly, courteous, helpful)
- Prior success in quickly building rapport and diffusing difficult situations through exceptional interpersonal & communication skills
- Alignment & commitment to company values (honesty, integrity, fairness, and respect)
- Ability to fluently speak, read, and write in the English language
- High School diploma or GED equivalent
Benefits
- Paid time off, including 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
