Supervisor, Contact Center

Caliber Collision • Lewisville, TX

1d

About The Position

Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics.

Requirements

• High School diploma or GED
• Minimum 6+ years of customer service experience
• Excellent written and verbal communication skills
• Customer/client orientation
• Problem-solving skills
• Leadership skills

Nice To Haves

• Caliber Collision experience preferred

Responsibilities

• Provide leadership, coaching, and mentoring to the Contact Center Team
• Supervise call center group of 20+ representatives in all aspects of daily work and development for future opportunities
• Determines requirements by working with clients.
• Resolves problems by clarifying issues and researching alternative solutions.
• Maintains call center database by entering information.
• Generates timely analysis on rep call volume, appointments scheduled, assignment conversion.
• Performs work with a high degree of latitude.
• Handles the most complex issues.
• Other duties as assigned including answering phone calls, gathering information, and transfer calls to the appropriate personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees