Supervisor, Contact Center
About The Position
Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics. Essential Job Duties Provide leadership, coaching, and mentoring to the Contact Center Team Supervise call center group of 20+ representatives in all aspects of daily work and development for future opportunities Determines requirements by working with clients. Resolves problems by clarifying issues and researching alternative solutions. Maintains call center database by entering information. Generates timely analysis on rep call volume, appointments scheduled, assignment conversion. Performs work with a high degree of latitude. Handles the most complex issues. Other duties as assigned including answering phone calls, gathering information, and transfer calls to the appropriate personnel.
Requirements
- High School diploma or GED
- Minimum 6+ years of customer service experience
- Excellent written and verbal communication skills
- Customer/client orientation
- Problem-solving skills
- Leadership skills
Nice To Haves
- Caliber Collision experience preferred
Responsibilities
- Provide leadership, coaching, and mentoring to the Contact Center Team
- Supervise call center group of 20+ representatives in all aspects of daily work and development for future opportunities
- Determines requirements by working with clients.
- Resolves problems by clarifying issues and researching alternative solutions.
- Maintains call center database by entering information.
- Generates timely analysis on rep call volume, appointments scheduled, assignment conversion.
- Handles the most complex issues.
- Answering phone calls, gathering information, and transfer calls to the appropriate personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
