Contact Center Supervisor
About The Position
Lead a high-performing call center team delivering supportive, patient-first service in a growing healthcare organization. This role is ideal for experienced call center leaders who know how to coach teams, manage performance metrics, and create calm, professional customer experiences — no healthcare background required. About the Role Supervise daily call center operations focused on quality, efficiency, and empathy Coach and develop team members to meet service and performance standards Ensure every caller receives a smooth, respectful, and supportive experience Healthcare experience is not required — we provide training.
Requirements
- Minimum 1 year of experience as a customer service or call center supervisor
- Background in a call center or high-volume customer support environment
- Proven ability to manage performance metrics and team goals
- Strong communication skills and confidence leading conversations
- Ability to remain calm under pressure and make sound decisions
- Results-driven mindset with attention to detail
Nice To Haves
- Healthcare, scheduling, or appointment-based call center experience
- Experience supporting teams through change or growth
- Passion for coaching and developing team members
Responsibilities
- Lead and support a team delivering high-quality inbound call experiences
- Coach team members on performance, communication, and service standards
- Monitor KPIs and use data to improve call quality and efficiency
- Address escalated calls with empathy, professionalism, and resolution focus
- Maintain operational standards and compliance requirements
- Foster a calm, productive, and accountable team environment
Benefits
- Competitive pay based on experience
- Clear opportunities for advancement in a fast-growing organization
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after first year) + 10 paid holidays
- Employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
