Contact Center Specialist

GRANITE STATE CREDIT UNION•Manchester, NH

4d•Hybrid

About The Position

DREAM BIG. We dream big. And our employees do too. We think outside of the box when it comes to delivering outstanding service to our members, and providing a workplace environment where our employees can thrive, have fun, and make a difference. We are searching for a Contact Center Specialist who can deliver awesome! Are YOU our newest team member? What we do! The Contact Center is fast moving, and no two days are the same. As the initial point of contact for our members, we are responsible for providing friendly, accurate, and overall awesome service. Beginning with a morning ‘team huddle’ and collaborating throughout the day, the Contact Center is a positive, team-oriented group! Staying connected and supporting one another whether in person or working remotely is easy through video chats and instant messaging. This is a hybrid position that allows flexibility to work at home but does require some in office processing. Schedule to be coordinated in advance.

Requirements

Positive, friendly attitude and a passion for delivering exceptional service
Comfort with technology and electronic services
Excellent verbal and written communication skills
Self-motivated, team-player
Ability to prioritize multiple responsibilities in a fast-paced environment
Strong analytical skills and the ability to problem solve
Ability to navigate various systems and online platforms
Flexibility to work remotely and in an office location

Nice To Haves

Previous experience working in a financial service role preferred

Responsibilities

Effectively handle inbound and outbound calls and member inquiries
Answer live teller ITM (Interactive Teller Machine) calls, ensuring accurate and personable transactions
Respond to member email and secure message inquiries and requests promptly and professionally
Assist members with online account opening
Guide our members through the loan process from application to closing
Identify and recommend beneficial GSCU products and services
Assist our members in the use of technology and services such as Online and Mobile Banking
Ensure adherence to all policies, procedures, compliance, audits, quality control and balancing standards
Provide education and meaningful solutions for our members’ financial needs