Contact Center Specialist

Citizens Financial Group • Johnston, RI

2d

About The Position

Starting Salary: $22 / hour Start Date: When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will: Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs. Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Requirements

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency.

Nice To Haves

• Experience recommending and referring products/services to customers, preferred

Responsibilities

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Benefits

• Meaningful work & relationships
• Supportive leadership and a team that has your back
• Credo Awards (monetary reward with points that never expire and can be redeemed for brand-name products and gift cards in our online store)
• 4 hours of paid time off annually for volunteering
• Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Promotional roles throughout the Contact Center are hired from within the team
• Training, coaching, career planning and development resources
• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED