Contact Center Specialist

North Star Community Credit Union • Minot, ND

10h • $0 - $20 • Onsite

About The Position

At North Star Community Credit Union, we're more than a financial institution. We're a trusted financial partner committed to helping our members achieve their goals and supporting the communities we serve. We're looking for a friendly, service-oriented professional to join our team as a Contact Center Specialist. If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, this is an opportunity to make a meaningful impact while building your career in financial services.

Requirements

• 6 months to 2 years of customer service, financial services, call center, or related experience
• High school diploma or equivalent
• Strong communication, listening, and problem-solving skills
• Ability to build relationships and provide exceptional service
• Attention to detail and commitment to accuracy
• Ability to handle confidential information with professionalism and discretion
• Comfort using technology and multitasking in a fast-paced environment

Nice To Haves

• Previous banking, credit union, or call center experience is a plus

Responsibilities

• Serve as the first point of contact for members through phone, email, and digital channels
• Provide accurate, timely assistance with account inquiries, transactions, and service requests
• Resolve member concerns with professionalism, empathy, and confidence
• Build trust with members by providing personalized support and guidance
• Assist members with account maintenance, opening and closing accounts, and service requests
• Process transactions including account transfers, loan payments, ACH transactions, and wire transfers
• Support lending and deposit-related activities while ensuring compliance with policies and procedures
• Help members navigate products and services that support their financial goals
• Listen carefully to understand member needs and financial priorities
• Recommend products and services that provide value and meet members' unique situations
• Promote a positive member experience that strengthens long-term relationships
• Contribute to the growth and success of the credit union through quality service and referrals
• Maintain accurate records and documentation
• Follow established policies, procedures, and regulatory requirements
• Collaborate with team members and other departments to resolve issues efficiently
• Participate in training, team meetings, and community events as needed

Benefits

• Meaningful Work: Make a positive difference in members' lives every day
• Supportive Culture: Join a team dedicated to living The North Star Way
• Career Growth: Gain valuable experience and development opportunities within the credit union industry
• Community Impact: Be part of an organization committed to strengthening the communities we serve
• Collaborative Team Environment: Work alongside professionals who genuinely care about helping members and each other succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED