YMCA of Greater Indianapolis - Contact Center Specialist

YMCA OF GREATER INDIANAPOLIS•Indianapolis, IN

11d•$17 - $19

About The Position

The Contact Center Specialist works under the guidance of the Director of the Contact Center and will provide an exceptional Y experience by engaging members and program participants via telephone, web chat, or email. This individual will work independently and as part of a team to meet the established performance targets. The Contact Center Specialist will be the primary contact for potential members, members, and participants who want to register for memberships, programs, and make adjustments to their accounts or seek other general information about various programs and services the Y provides. This individual will provide high quality/ timely customer service to potential members, members, and program participants.

Requirements

This position requires a high school diploma or equivalent and previous customer service experience, preferably within a call center environment.
Knowledge of customer service software is helpful.
This position requires superior listening, verbal, and written skills.
Bilingual is preferred but not required (English/ Spanish).
A high degree of accuracy and attention to detail.
It also requires proficiency in word processing, data entry (experience in customer service software is preferred but not required), and the ability to coordinate multiple tasks.
Proficiency in Microsoft Word, Excel and Outlook.
The ability to learn related YMCA procedures and processes for this position.
The ability to manage competing demands and adapt to frequent changes events are also required.