Contact Center Specialist

Pathfinder Bank•City of Oswego, NY

17d•Onsite

About The Position

Join a team that values your expertise and your community: At Pathfinder Bank, you're not just an employee, you're a valued part of a team that takes pride in helping local businesses and communities grow. When you join us, you’re joining a people-first culture built on respect, development, and service. Summary/Objectives Providing back office support and answering multi-line phone system assisting customer needs.

Requirements

High School Graduate or equivalent
Intermediate computer skills
Excellent customer service skills
Demonstrate the willingness to be a team player
Ability to multi task and prioritize
Strong communication skills

Nice To Haves

Previous banking experience
Knowledge of bank computer programs, regulations, and products.

Responsibilities

Answer telephones
Answer account questions for customers
Explain fees to customers
Assist customers with front line loan questions including: balance, payoff, etc.
Release limits and perform unblocks for customer debit cards as needed
Assist customers with online banking needs (resetting passwords/ enrolling in online banking)
Check general delivery mailbox and forward messages as necessary
Preform basic transactions including but not limited to transfers and payments
Bank checks and money orders (including sorting and balancing of all items received from the branches and departments, input into the Text Port system) maintaining log sheets, and retention of documents
Mailing out monthly young investor birthday cards

Benefits

Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off
A commitment to career growth and internal mobility
Community-focused culture with paid volunteer opportunities
A supportive team that truly values your contributions

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