Contact Center Specialist
North Star Community Credit Union•Minot, ND
8d
About The Position
To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. To assist with all activities associated with member lending, account opening, process member transactions and respond to member needs for information and assistance with their Credit Union business. To ensure members and potential members receive fast, courteous, and accurate service on the telephone.
Responsibilities
- Assist members and potential members with telephone requests
- Explain services
- Respond to problems
- Direct phone calls to the appropriate area
- Assist with member lending activities
- Assist with account openings
- Process member transactions
- Respond to member needs for information and assistance with Credit Union business
- Ensure fast, courteous, and accurate service on the telephone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
