Contact Center Specialist

Preferred Credit Union • Grand Rapids, MI

18h

About The Position

Do you have a passion for service? Are you looking for a team that will feel like family? We’re looking for a driven, people‑focused professional who brings energy, accuracy, and care to every member interaction; helping members reach their financial goals with confidence. As a Contact Center Specialist, you will be the first point of contact for members seeking answers. This role is ideal for a proactive, member‑focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email.

Requirements

• 1-2 years prior experience working in a financial institution (credit union or bank) required.
• Excellent written and oral communication

Nice To Haves

• Prior Credit Union experience preferred.
• Prior experience in a face-to-face service role preferred.

Responsibilities

• Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues.
• Following all established processes and procedures to ensure accuracy and compliance.
• Clearly communicating policies, products, and services to members.
• Demonstrating honesty, integrity, and confidentiality in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed