Contact Center Senior Customer Experience Specialist - WBBS (Remote)

U.S. Bank • Remote, TX, TX

10d • $20 - $24 • Remote

About The Position

Provides a high level of customer service by responding to telephone inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. You will be 98% on the phones, calls will be coming in for Deposit, Digital and Wealth. After six months of employment, Business training will begin.

For internals, approved PTO transfers are not guaranteed.
Start Date: 9/9 or 9/14, confirming on 09/01.
We are closed Sunday and close at 11 pm CST.

Requirements

• High school diploma or equivalent
• Typically at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles

Nice To Haves

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• Provides a high level of customer service by responding to telephone inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations.
• Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Will be 98% on the phones, calls will be coming in for Deposit, Digital and Wealth.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED