Contact Center Sales Representative

South Carolina Federal Credit Union • North Charleston, SC

1d • Hybrid

About The Position

South Carolina Federal Credit Union is seeking a Contact Center Sales Representative. This role is primarily remote, though occasional onsite presence may be required. Responsibilities include navigating multiple systems to perform sales tasks via telephone, chat, and email with high accuracy and speed in a fast-paced, high-volume contact center. Sales tasks encompass opening various accounts, processing loan applications, and offering other credit union products and services. The representative is expected to consistently meet or exceed sales and performance goals, maintain a prospect list, and build long-term relationships by identifying members' financial needs. They must possess strong sales skills and in-depth product knowledge to recommend suitable offerings, and refer business, mortgage, insurance, and investment products. Ensuring member identification verification and confidentiality is also crucial. Training for this position is held onsite, in-person, for approximately four weeks, Monday through Friday, at the headquarters in North Charleston, SC.

Requirements

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of one year of similar or related experience selling products and/or services with a proven record of achieving or exceeding sales goals.
• Possess excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
• Demonstrated ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
• Demonstrated ability to generate new business by outbound calling and reaching out to the local community.
• Demonstrated ability to engage in relationship building discussions.
• Demonstrated ability to identify and anticipate members’ needs and sell products and services.
• Possess problem solving and decision-making skills.
• Possess interpersonal skills and the ability to work well with others.
• Possess time management and organizational skills.
• Possess basic proficiency in Windows based programs.
• Possess intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
• Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities.

Nice To Haves

• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Navigate multiple systems to professionally perform sale task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
• Perform sales tasks including, but not limited to, opening a variety of accounts, loan applications, and other products and services offered by the credit union, as well as conducting other sales related tasks.
• Consistently meet or exceed sales/performance goal and operational standards.
• Maintain an active prospect list and professionally correspond with members or potential members to identify their financial needs and to build long-term relationships.
• Maintain effective sales skills and in-depth product and service knowledge in order to offer products and services that best fit the members’ needs.
• Refer business, mortgage, insurance, and investment products and services.
• Properly verify members’ identification and ensure confidentiality of members’ information.

Benefits

• Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees