Contact Center Sales Representative

Equity LifeStyle Properties, Inc.•Orlando, FL

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Contact Center Sales Representative in Orlando, Florida. Equity LifeStyle Properties (NYSE: ELS) owns and operates the highest quality portfolio of Manufactured Home Communities, RV resorts and campgrounds in North America. For over 50 years, we own and have controlling interest in over 400 communities and resorts in 32 states and British Columbia. Our guests and residents enjoy rich vacation and lifestyle experiences in our communities and resorts. Come join the RV Industry and be part of a team where travel & providing world-class customer service is where the heart of the company li. What You’ll Do Customer & Sales Support Engage warm leads from RV dealer partners across the U.S. and Canada Guide customers through account setup, membership activation, and renewals Answer inbound calls related to reservations, memberships, and general inquiries Upsell add-on camping products and refer upgrade opportunities Lead & Account Management Collect, enter, and manage leads in the RVD Portal and CRM systems Ensure accuracy of customer records and complete all follow-up tasks Maintain working knowledge of products, promotions, and policies Performance & Service Meet call handling, quality assurance, and sales performance metrics Resolve customer issues with professionalism and follow-through Collaborate with team members and support overall team goals

Requirements

Sales or customer service experience (phone sales a plus)
Strong communication skills (verbal and written)
Ability to multitask and manage time in a fast-paced environment
Comfortable navigating multiple systems (CRM experience preferred)
Detail-oriented with strong problem-solving skills
Team-oriented with the ability to work independently
High level of integrity and professionalism

Responsibilities

Engage warm leads from RV dealer partners across the U.S. and Canada
Guide customers through account setup, membership activation, and renewals
Answer inbound calls related to reservations, memberships, and general inquiries
Upsell add-on camping products and refer upgrade opportunities
Collect, enter, and manage leads in the RVD Portal and CRM systems
Ensure accuracy of customer records and complete all follow-up tasks
Maintain working knowledge of products, promotions, and policies
Meet call handling, quality assurance, and sales performance metrics
Resolve customer issues with professionalism and follow-through
Collaborate with team members and support overall team goals