Contact Center Sales Representative

South Carolina Federal Credit Union • North Charleston, SC

6d • Hybrid

About The Position

South Carolina Federal Credit Union is seeking a Contact Center Sales Representative to join their team. This position is predominately remote, with opportunities available in the Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence, and Greenville/Spartanburg, SC. While primarily remote, occasional onsite presence may be required. The role involves navigating multiple systems to professionally perform sales tasks via telephone, chat, and email, maintaining a high degree of accuracy and speed in a high-volume, fast-paced contact center environment. Sales tasks include opening various accounts, processing loan applications, and offering other products and services provided by the credit union. The representative is expected to consistently meet or exceed sales and performance goals, maintain an active prospect list, and build long-term relationships with members by identifying their financial needs. They must also possess effective sales skills and in-depth product and service knowledge to offer suitable solutions, refer business, mortgage, insurance, and investment products, and ensure the confidentiality of members' information through proper identification verification.

Requirements

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of one year of similar or related experience selling products and/or services with a proven record of achieving or exceeding sales goals.
• Possess excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
• Demonstrated ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
• Demonstrated ability to generate new business by outbound calling and reaching out to the local community.
• Demonstrated ability to engage in relationship building discussions.
• Demonstrated ability to identify and anticipate members’ needs and sell products and services.
• Possess problem solving and decision-making skills.
• Possess interpersonal skills and the ability to work well with others.
• Possess time management and organizational skills.
• Possess basic proficiency in Windows based programs.
• Possess intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
• Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
• Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.

Nice To Haves

• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Navigate multiple systems to professionally perform sale task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
• Sales task include, but are not limited to, opening a variety of accounts, loan applications, and other products and services offered by the credit union, as well as conducting other sales related task.
• Consistently meet or exceed sales/performance goal and operational standards.
• Maintain an active prospect list and professionally correspond with members or potential members to identify their financial needs and to build long-term relationships.
• Maintain effective sales skills and in-depth product and service knowledge in order to offer products and services that best fit the members’ needs.
• Refer business, mortgage, insurance, and investment products and services.
• Properly verify members’ identification and ensure confidentiality of members’ information.

Benefits

• Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees