Contact Center Representative

Findlay Roofing•Marietta, GA

8d•Onsite

About The Position

Since 1995, Findlay Roofing has been a trusted name in the Atlanta metro for roof repair and replacement—now Georgia’s largest full-service roofing contractor. We serve residential and commercial clients with precision-crafted solutions, offer comprehensive exterior services, and guarantee peace of mind with a lifetime Leak Free Warranty. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations! This role is fully on-site at 4181 Jvl Industrial Park Dr, Marietta, GA 30066. We’re looking for a driven and dependable Scheduling Specialist to join our growing contact center team. This role will have a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting. This is not just a customer service role. While service and professionalism are critical, success in this role is measured by your ability to convert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives, this role offers strong earning potential and growth opportunities.

Requirements

Prior experience in a call center, customer service, inside sales, or appointment-setting role
Strong phone presence with the ability to influence, persuade, and guide conversations
Comfort handling high call volumes while maintaining accuracy and professionalism
Ability to balance service mindset with performance-driven goals
Coachable, accountable, and motivated by metrics and incentives
Experience using CRM and phone systems (or willingness to learn quickly)
Reliable, team-oriented, and comfortable working on-site

Responsibilities

Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads
Convert inbound inquiries into scheduled appointments for roofing and other home services
Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion
Build rapport quickly with homeowners and clearly explain next steps and expectations
Ensure appointments are set with all decision-makers whenever possible
Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9)
Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations
Collaborate closely with teammates and team leads in a structured, on-site call center environment
Participate in ongoing coaching and training as you ramp up in the role