Contact Center Representative

Findlay Roofing•Marietta, GA

2d•Onsite

About The Position

Findlay Roofing, Georgia's largest full-service roofing contractor, is seeking a driven and dependable Contact Center Representative to join their growing team. This role involves handling inbound calls, chats, and emails from interested customers, as well as a significant outbound component for follow-up, confirmations, and appointment setting. The primary goal is to convert conversations into high-quality appointments, offering strong earning potential and growth opportunities for motivated individuals in a fast-paced call center environment.

Requirements

Prior experience in a call center, customer service, inside sales, or appointment-setting role.
Strong phone presence with the ability to influence, persuade, and guide conversations.
Comfort handling high call volumes while maintaining accuracy and professionalism.
Ability to balance service mindset with performance-driven goals.
Coachable, accountable, and motivated by metrics and incentives.
Experience using CRM and phone systems (or willingness to learn quickly).
Reliable, team-oriented, and comfortable working on-site.

Responsibilities

Handle a high volume of inbound and outbound calls, chats, and emails from warm leads.
Convert inbound inquiries into scheduled appointments for roofing and other home services.
Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion.
Build rapport quickly with homeowners and clearly explain next steps and expectations.
Ensure appointments are set with all decision-makers whenever possible.
Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9).
Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations.
Collaborate closely with teammates and team leads in a structured, on-site call center environment.
Participate in ongoing coaching and training.