85044 - Ahwatukee Area - Customer Service Representative

TEKsystems • Phoenix, AZ

1d • Onsite

About The Position

We’re seeking reliable, customer‑focused Contact Center Representatives to support homeowners with mortgage servicing needs. This role is not collections—it’s about education, assistance, and building trust with borrowers through professional, solution‑oriented conversations. You’ll handle a mix of inbound and outbound calls, helping homeowners understand their mortgage accounts, payments, escrow, and available options.

Requirements

• 2–3 years of recent call center experience (mortgage servicing experience is a plus)
• Strong customer service mindset with the ability to adapt to different personalities
• Comfortable handling both inbound and outbound calls
• High attention to detail and strong data entry skills
• Willingness and eagerness to learn proprietary servicing software
• High school diploma or equivalent required
• No job hopping and no unexplained employment gaps over 1 year
• Reason for leaving (RFL) required for all previous roles
• Proven reliability and professionalism—attendance matters
• Candidates must be able to commit fully to training

Nice To Haves

• mortgage servicing experience is a plus

Responsibilities

• Handle inbound calls from homeowners with questions about payments, escrow, and general mortgage servicing
• Spend part of each day (approximately 20%) on an auto‑dialer, reminding borrowers of upcoming or recent payments and offering the option to pay by phone (not collections)
• Provide website assistance, payoff processing support, and account guidance
• Maintain a positive, courteous, and helpful tone with every homeowner
• Identify and refer eligible customers to the Originations team for refinancing opportunities
• Perform light outbound activity on accounts less than 30 days past due
• Accurately document interactions using internal systems
• Understand escalation paths and route calls appropriately
• Meet individual and team performance metrics
• Partner with internal teams by offering feedback to improve systems and processes

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees