Contact Center Representative- FT

TRIUS FEDERAL CREDIT UNION • Kearney, NE

11d • Onsite

About The Position

Trius Federal Credit Union is hiring a full-time Member Contact Center Representative to provide personalized banking service through in-person, phone, video, and electronic channels. The representative assists members with everyday banking transactions, including through Interactive Teller Machines (ITMs), and helps members use banking technology. The role also involves identifying members’ financial needs, recommending products and services, making referrals, and providing financial education. The position is available at either the Kearney or Lexington branch. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends or holidays. Comprehensive paid training and a supportive team environment are provided. Bilingual communication skills are a plus.

Requirements

• Communicate effectively and build trust through positive interactions.
• Demonstrate initiative, problem-solving skills, and willingness to learn.
• Be comfortable with technology and adapting to new processes.
• Have strong attention to detail and handle responsibilities accurately.
• Enjoy teamwork, embrace change, and bring a positive attitude to the workplace.
• Be motivated to grow, develop, and contribute to team success.
• Be able to work at either the Kearney or Lexington branch.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Deliver personalized member service through in-person, phone, video, and electronic channels.
• Process transactions and assist with account services.
• Educate members on ITMs and other banking technology.
• Build member relationships by identifying financial needs, recommending products and services, and providing referrals.
• Support sales, referral, and branch goals while providing financial education and guidance.
• Maintain accurate cash handling, member records, and required documentation.
• Follow credit union policies, procedures, and applicable regulatory requirements, including BSA and OFAC.
• Contribute to a positive team environment through collaboration, accountability, and open communication.

Benefits

• Health, dental, vision, life, short-term disability, and long-term disability insurance for full-time candidates
• Paid time off (PTO)
• 11 paid holidays
• 401(k) with generous match
• Trius swag
• Flexible work environment and schedule
• Longevity benefits
• Paid training

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed