Contact Center Representative - SLC, Utah
About The Position
The Contact Center Representative works as a banker in Regions’ Contact Center, supporting customers’ financial wellbeing and providing an effortless banking experience. The role answers questions, solves problems, recommends solutions, and helps customers identify banking products and services that support their immediate and long-term financial goals. Representatives provide advice, guidance, and education while putting customers first and reflecting Regions’ core values in each interaction. Regions provides comprehensive instructor-led and on-the-job training, as well as ongoing coaching, mentoring, feedback, and development. The position is permanently onsite at the Contact Center in Salt Lake City, Utah. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. Mountain Time. It is a non-exempt position eligible for overtime for hours worked in excess of 40 per week. The stated target pay range begins at $35,748.02, with a median of $42,940.00; the job is not incentive eligible.
Requirements
- High school diploma or GED.
- Ability to accurately observe stable and scrolling on-screen text and images.
- Ability to detect verbal information and communicate verbally using a headset or speaker and microphone.
- Ability to operate a keyboard and mouse to type and make on-screen selections.
- Ability to work at a computer for extended periods.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to recommend different products and services to customers.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving ability.
- Ability to work a flexible schedule that includes all hours of the contact center.
- Basic computer skills and ability to navigate various systems.
- Effective time-management skills.
- Excellent verbal and written communication skills.
- General knowledge of basic banking, electronic banking, and/or credit card services.
- For remote work from a location other than a Regions facility, internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps, confirmed through speedtest.net or provider documentation; a direct Ethernet connection to the router is required, and satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.
Nice To Haves
- One year of customer service or production experience.
Responsibilities
- Answer customer questions, solve problems, and provide solutions for an effortless banking experience.
- Use knowledge of banking products and services to help customers identify steps toward their financial goals.
- Provide customers with advice, guidance, and education about banking products and services.
- Focus on customer relationships and provide solutions for immediate and long-term needs during each contact.
- Adhere to applicable policies, procedures, and guidelines.
- Recommend products and services to customers.
- Track work time and work with customers across contact center hours as required by the role.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health savings account
- Flexible spending account
- Life insurance
- Parental leave
- Employee assistance program
- Associate volunteer program
- Tuition reimbursement
- Paid time off
- Ongoing training, coaching, mentoring, and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
