Contact Center Representative

TEKsystems•Chino, CA

10d•$20 - $20•Onsite

About The Position

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. This position requires availability Monday-Friday from 6am-5pm across various schedules. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Requirements

Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience
Good decision making skills - must be able to work independently with little supervision.

Nice To Haves

Customer service
Escalations
Computer Navigation
Multitasking

Responsibilities

Coordinate airbags recall appointments and provide all necessary dealership information.
Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
Accurately document customer concerns to create detailed cases.
Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
Collaborate with teammates for continuous feedback and professional growth.
Handle settlement calls with utmost professionalism.
Provide comprehensive support and details on claims.
Utilize call center software to efficiently manage interactions and data.
Achieve performance targets in call handling, customer satisfaction, and resolution rates.
Navigate multiple screens and software systems to assist customers effectively.