Contact Center Representative - Call Center - Customer Service

HealthCare Associates Credit Union•Lisle, IL

4d•Onsite

About The Position

Join a purpose-driven team at HealthCare Associates Credit Union (HACU), a mission-driven financial institution dedicated to helping members 'Bank Healthy' through exceptional service and personalized financial solutions. HACU is seeking a Contact Center Representative to be the welcoming voice of the credit union, serving as the first point of contact for members. This role is crucial in assisting members with their financial needs and educating them about products and services.

Requirements

High School Diploma or equivalent
Customer/Member Service experience - preferably in a Financial Institution setting but not required
Meet monthly sales goals
Excellent communication skills both verbal and written
Ability to work well under pressure and multitask
Enjoy problem solving and interaction with members
Excellent interpersonal skills
Strong phone etiquette, pleasant voice and demeanor
Team oriented

Nice To Haves

Loan processing experience preferred, but not required
IRA experience preferred, but not required
Type 20-30 words per minute a plus

Responsibilities

Be the first voice our members hear-offering warmth, professionalism, and a can-do attitude
Help members manage accounts, loans, online banking, and other services
Answer questions, solve issues, and educate members about products and promotions
Identify opportunities to recommend tailored solutions that meet each member's financial needs
Work closely with your team to achieve service and sales goals
Embody our service promise: Respect, empathy, and ownership in every interaction