Contact Center Representative - Student Enrollment

Bryant & Stratton College Careers•Orchard Park, NY

2d•Hybrid

About The Position

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone. Bryant & Stratton College is a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

Requirements

High school diploma or equivalent
Previous customer service or sales experience
Internet savvy with knowledge of Microsoft Office product, including Outlook
High degree of phone etiquette, problem solving, and ability to build rapport

Nice To Haves

Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Responsibilities

Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
Meet or exceed established phone and conversion goals for each session/semester, including Close %.
Capture and record lead/marketing data across multiple systems both timely and accurately.
Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
Provide students and inbound callers with a world-class student experience by effectively managing time.