Contact Center Representative (Member Service)

Alliance Credit Union • Hazelwood, MO

3d • Onsite

About The Position

Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance! At Alliance Credit Union, our mission is simple but powerful: Delivering Value and Enriching Lives. We're seeking a passionate, service-driven Member Service Representative I (MSR I) to join our team and help members achieve their financial goals through exceptional service and trusted financial guidance. If you're looking for a rewarding career where you can make a meaningful difference in the lives of members and your community, apply today and become part of the Alliance Credit Union family.

Requirements

• High school diploma or equivalent.
• Working knowledge of financial products, electronic services, and banking regulations. (we are willing to train the right candidate)
• Strong computer and Microsoft Office skills.
• Excellent communication, customer service, and problem-solving abilities.

Nice To Haves

• Experience in customer service, call centers, banking, credit unions, or other financial institutions.
• Additional education in business, finance, or a related field.

Responsibilities

• Deliver outstanding member service that reflects the Alliance brand experience.
• Assist members with account inquiries, maintenance, online banking, payments, transfers, and electronic services.
• Process financial and non-financial transactions accurately and securely.
• Identify member needs and recommend products and services that improve financial well-being.
• Handle inbound and outbound communications via phone, email, chat, and other digital channels.
• Support consumer and mortgage lending activities by gathering information and processing applications.
• Resolve member concerns and provide effective solutions.
• Maintain accurate records and documentation while ensuring regulatory compliance.
• Collaborate with teammates and other departments to provide a seamless member experience.

Benefits

• Competitive pay and yearly merit increases
• Full benefits package including medical (as low as $12/week), dental, and vision.
• HRA & FSA
• Employer paid life insurance and disability benefits (STD & LTD)
• 401K with an 8% employer match
• 11 paid Holidays
• Generous PTO (starting at 15 days per year) and 2 service days per year.
• An Employee Assistance Program (EAP)
• Annual bonuses
• Employee events, birthday celebrations, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED