Contact Center Representative - Claims Intake
About The Position
As a Call Center Representative, you play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims. New hires receive a $1,000.00 sign on bonus over the course of their first year, with bilingual new hires receiving a total of $1,500.00 New hires with a Property & Casualty Producers License receive an additional $1,000.00 sign on bonus, paid over 5 months, on top of our standard new hire bonus
Requirements
- High school diploma.
- Ability to meet or exceed attendance requirements, providing reliable and predictable attendance. Hours for this job include nights, weekends, holidays.
- Good human relations skills to deal effectively with customer issues in a professional manner.
- Ability to communicate effectively and accurately verbally and in writing.
- Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
- Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
- Possess basic critical thinking, creativity, and problem-solving skills to provide positive resolution.
Nice To Haves
- Proficiency in Spanish preferred but not required.
Responsibilities
- Work with a team to successfully meet department phone Key Performance Indicators
- Process claims for policyholders, claimants and others over the phone
- Assist with processing claims that are received over the internet/mail
- Participate in weekly team huddles and associate engagement activities
Benefits
- Optional work from home on Mondays and Fridays
- Stipend that can be used at our on-site cafeteria or a meal allowance
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA
- FSA
- Dependent Care FSA
- Generous Paid Time Off allowance
- Paid Volunteer Time Off
- 100% company match on the first 8% you contribute to your 401(k) each pay period
- Funds vest immediately
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
