Contact Center Rep II, Everyday Banking

TD•London, ON

11d•Hybrid

About The Position

This role is for a London Contact Centre Representative - Inbound Easyline Everyday Banking. The start date is June 1st, 2026, with 14 weeks of mandatory in-person paid training from Monday to Friday, 9:00am - 5:00pm at 275 Dundas Street, London, Ontario. After training, the full-time work schedule is 37.5 hours/week, 5 days/week, with flexibility required to work within business hours (Monday to Sunday 6am-12am, various start times). Part-time is not available. The role falls under National Occupation Classification (NOC) Code 14201 – Banking, insurance and other financial clerks. The Contact Centre Department supports over 27 million TD customers 24/7, offering opportunities for growth and making a difference. As a Contact Center Representative, you will be the voice of TD, understanding customer needs, assisting with account inquiries, and resolving issues by recommending TD products or services. You will deliver personalized support and legendary customer service by making it easy, creating value, and delivering trusted advice to customers.

Requirements

High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Nice To Haves

Experience in financial or service industries

Responsibilities

Strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Benefits

Regular development conversations
Training programs
Competitive benefits plan
Access to an online learning platform
Variety of mentoring programs
Health and well-being benefits including medical, dental, vision & mental health coverage
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs