Contact Center Rep Associate

UCHealth•Colorado Springs, CO

3d•Remote

About The Position

The Contact Center Rep Associate registers patients and schedules appointments, procedures, and testing. The role may involve obtaining referral or insurance information, verifying guarantor information, and explaining co-pay, coinsurance, and self-pay rates. It provides an efficient flow of clinical and non-clinical information by phone in a call center setting. This is an entry-level agent position. The role is fully remote, and applicants must reside in Colorado. The position requires critical thinking, sound judgment, and the ability to work with minimal supervision in a fast-paced environment. The associate helps ensure accurate information and a positive patient experience by coordinating with colleagues and other clinics, escalating calls when appropriate, and supporting scheduling processes.

Requirements

High school diploma or GED.
Must reside in Colorado for this fully remote position.
Ability to work with minimal supervision in a fast-paced environment and use critical thinking and decisive judgment.

Nice To Haves

Bachelor's degree.

Responsibilities

Perform patient registration and scheduling functions.
Obtain insurance and demographic information.
Obtain and verify referral or insurance authorization/pre-certification approvals from health plans or primary care physician offices.
Explain financial requirements to patients or responsible parties, including co-pay, self-pay, and coinsurance amounts as required.
Initiate communication services for hearing-impaired and non-English-speaking patients.
Educate patients about the My Health Connection tool.
Ensure information provided to patients and colleagues is accurate.
Expedite information from staff to management.
Work with staff from other clinics to gather information and train staff on scheduling.
Collaborate with staff from other departments to improve the overall patient experience.
Escalate calls appropriately as needed.
Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

Performance bonus through a 3-Year Incentive Bonus program.
Annual merit pay increase based on performance.
Annual market reviews of positions and base pay adjustments as needed.
Medical, dental, and vision coverage.
24/7 mental health and well-being support for employees and dependents.
Discounted gym memberships and fitness resources.
Free Care.com membership.
Voluntary benefits including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
Paid time off (PTO), paid family and medical leave, and leaves of absence.
Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
Employer-provided short-term and long-term disability coverage, with a buy-up option.
403(b) retirement plan with employer matching contribution.
Additional 457(b) plan may be available.
Flexible spending accounts for health care and dependent day care; a health savings account is available with enrollment in a high-deductible medical plan.
Tuition, books, and fees paid up to 100% for specific educational degrees; other programs may qualify for up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
Access to LinkedIn Learning and internal professional development opportunities.
Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.